DEAR TRAVEL PROBLEM RESOLUTION: I booked per week on the Senses Riviera Maya by Artisan in Playa del Carmen, Mexico for spring break. The pandemic occurred and we needed to cancel our trip. I contacted Expedia they usually helped me get a refund for my flights. However the lodge won’t challenge any refund. An Expedia consultant stated that you simply also needs to get a refund for the lodge. However the lodge won’t refund my cash.
Curiously, my brother had reservations on the identical lodge. The lodge returned the cash. I attempted to dispute the fees on my bank card, however my financial institution sided with the lodge. Are you able to assist me get my $ 844 again?
– Bernadette Cieslak, Hamilton, Ohio
ANSWER: If the lodge reimbursed your brother, it ought to have reimbursed you as properly. Truly, it ought to have reimbursed anybody who needed to cancel because of COVID-19. On the day he was presupposed to fly, the State Division issued a “no journey” discover, urging Individuals to remain dwelling. You probably did the suitable factor by canceling.
Most inns provided a no-questions-asked refund after that, however some tried to maintain their prospects’ cash. At a time like that, you’ll be able to and may depend on the assistance of your journey agent. However even Expedia was having hassle convincing Senses Riviera Maya by Artisan to pay them again.
Why did the lodge reimburse your brother however not you? The reply might lie in your present refund coverage. It gives the opportunity of canceling on sure (costlier) charges however not on all. Your brother might have booked a unique price, which the resort deemed refundable. I like your thought of a bank card dispute and I am sorry it did not work out. A bank card dispute is usually the final resort for a refund. I might say you have been there. (By the best way, I believe it is time you discovered a brand new bank card. Your financial institution is certainly not in your facet.)
I might have contacted an Expedia government. I publish the names, numbers and electronic mail addresses of Expedia’s customer support managers on my shopper advocacy website at www.elliott.org/company-contacts. The subsequent time you make lodge reservations, I encourage you to concentrate to the cancellation phrases. When you assume you might need to cancel your journey, think about a journey insurance coverage coverage that covers your loss.
I contacted Expedia in your behalf. Got here to the Riviera Maya Senses by Artisan. However the lodge refused to pay him again. Expedia refunded his $ 844.