Honored as an progressive CX resolution that delivers nice buyer experiences, NICE Enlighten AI supplies a complete framework for AI and machine studying
THAT’S GREAT (Nasdaq: NICE) introduced right this moment that the Nationwide Expertise Information 2022 Nationwide Expertise Awards have named NICE Enlighten AI the winner of the “Expertise of the 12 months for Buyer Expertise” award. In its sixth 12 months, the awards program is a complete celebration of cutting-edge know-how in a variety of industries and is organized by Nationwide Expertise Information, a part of Perspective Publishing, a number one firm in publications and occasions. The client expertise know-how class rewards corporations that provide progressive options that use knowledge and omnichannel to make sure a seamless, environment friendly and constructive buyer expertise. That is the second consecutive NICE Enlighten award from Nationwide Expertise Information.
Enlighten AI injects intelligence into each step of the shopper’s journey. Specifically designed and targeted on creating clever, self-service-connected, and human-assisted interactions for buyer engagement, Enlighten AI turns customer support into a strong aggressive differentiator for all manufacturers in a number of industries.
“NICE is happy to obtain, for the second time, this award, which acknowledges our ongoing dedication to our clients and helps them ship their very own distinctive experiences for patrons with progressive AI know-how,” he stated. Barry Cooper, President, NICE Workforce and Buyer Expertise Group. “AI’s position in bettering the shopper expertise continues to develop and function an actual aggressive benefit for right this moment’s manufacturers. We’re honored to obtain this recognition. ”
NICE Enlighten AI is the flagship innovation that helps manufacturers ship seamless, customized customer support and experiences on a big scale. Based mostly on over 30 years of trade expertise and analysis, Enlighten AI analyzes each second of each buyer interplay to supply extra in-depth info and a holistic understanding of the shopper expertise. By assembly clients on the channels of their alternative, Enlighten AI makes the whole contact heart smarter by objectively and fully analyzing every interplay.
For extra info on NICE Enlighten AI, please go to our web site right here.
About Nationwide Expertise Information
Nationwide Expertise Information (NTN) is a key model for know-how consumers and sellers within the UK. Following the inaugural success of the 2017 Nationwide Expertise Awards and a rising demand for a devoted high-end information website, Nationwide Expertise Information was born. NTN has change into a multi-channel information and occasions model that offers corporations direct entry to know-how decision-makers within the UK enterprise. Nationwide Expertise Information is a part of Perspective Publishing, a number one publishing and occasions firm. Outlook additionally publishes FStech and Retail Programs, the UK’s main know-how and retail know-how shares.
With NICE (Nasdaq: NICE), it has by no means been simpler for organizations of all sizes all over the world to create nice buyer experiences whereas fulfilling the core enterprise values. That includes CXone’s No. 1 native buyer expertise platform, NICE is a world chief in self-service software program based mostly on synthetic intelligence and CX agent-assisted contact heart – and extra. Over 25,000 organizations in over 150 nations, together with over 85 Fortune 100 corporations, accomplice with NICE to remodel – and improve – each buyer interplay. www.good.com.
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Concerning the earlier statements
This press launch comprises forward-looking statements, as outlined within the Personal Securities Litigation Reform Act of 1995. Such forward-looking statements, together with Mr Cooper’s statements, are based mostly on administration’s present beliefs, expectations and assumptions. of NICE Ltd. (“the Firm”). In some circumstances, such forward-looking statements could also be recognized by phrases akin to ‘consider’, ‘anticipate’, ‘search’, ‘might’, ‘will’, ‘intend’, ‘ought to’, ‘design’, ‘anticipate’. . “,” “Plan”, “estimate” or comparable phrases. Ahead-looking statements are topic to various dangers and uncertainties that would trigger the Firm’s precise outcomes or efficiency to vary materially from these described herein, together with, however not restricted to, the influence of modifications in financial and enterprise circumstances, together with results of the COVID-19 pandemic; competitors; profitable execution of the Firm’s progress technique; the success and progress of the corporate’s Cloud-as-a-Service cloud enterprise; modifications in know-how and market necessities; decreased demand for the corporate’s merchandise; incapability to develop and introduce new applied sciences, merchandise and purposes in a well timed method; difficulties or delays within the absorption and integration of bought operations, merchandise, applied sciences and personnel; lack of market share; incapability to take care of sure advertising and marketing and distribution preparations; the Firm’s reliance on third get together suppliers of cloud computing platforms, internet hosting services and repair companions; cyber safety assaults or different safety breaches towards the Firm; the impact of newly enacted or amended legal guidelines, laws or requirements on our Firm and our merchandise and numerous different elements and uncertainties mentioned in our information with the US Securities and Trade Fee (“SEC”). For a extra detailed description of the danger elements and uncertainties affecting the Firm, please confer with the corporate’s stories sometimes to the SEC, together with the Firm’s Annual Report on Kind 20-F. The forward-looking statements contained on this press launch are made as of the date of this press launch, and the Firm assumes no obligation to replace or revise them, besides as required by regulation.