COLUMBUS, Ohio (WCMH) — Whereas John Glenn Columbus Worldwide Airport is quieter than it was final week, the vacation journey fiasco is not over for some vacationers.
Seven flights have been canceled out and in of the airport up to now 24 hours, in comparison with greater than 60 cancellations a day through the vacation journey peak. Many vacationers arriving residence from trip mentioned the issue was the flight to their first vacation spot.
“My aircraft tickets had been set to fly out round 5 a.m. Southwest, they usually informed me it was cancelled,” Myron Ford mentioned.
Ford mentioned he then booked a brand new Delta flight to Tampa, with easy flights to and from Columbus.
Nevertheless, traveler Seth Grey mentioned he had no bother reaching his vacation spot, however skilled issues afterward.
“I used to be alleged to fly in from Lafayette, then I obtained to Charlotte, Charlotte was delayed,” Grey mentioned. “I used to be late thrice earlier than they canceled me.”
“I simply obtained an e mail that your baggage had been delayed,” Grey continued. “Sorry, however considered one of his checked baggage will arrive on a later flight. It certain is irritating. It is simply type of an annoyance and inconvenience.”
Whereas Grey’s lacking baggage was as a consequence of American Airways, nearly all of flight cancellations between December 23 and January 2 had been from Southwest Airways. Southwest referred to as the problems an operational problem and mentioned they’re presently working to supply affected clients with refunds, refunds, and to relocate their baggage.
Southwest can also be giving hard-hit clients — these whose flights had been scheduled between December 24 and January 2 however had been canceled or delayed considerably by greater than three hours — 25,000 Speedy Rewards factors for every ticketed traveler. This is able to equate to round $300 in trades.
“As we embark on the journey to rebuild the religion, loyalty and belief of our clients, we all know we’ve a number of work to do,” Southwest mentioned in a press release to NBC4.