PLANO, TX – Southwest’s CEO despatched out an replace Monday saying about 90% of refunds are full. Some say they’re nonetheless ready with little info on any refund.
For Plano’s Dan Dunham, a visit to the 50th anniversary of the Immaculate Reception recreation along with his son was alleged to be an actual landing. As a substitute, he was stuffed with interference.
Eight hours of delays to his flight there, and the best way dwelling by no means related. He and his son had been victims of the large system failure that stranded Southwest Airways passengers over the Christmas holidays.
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“There have been strains six or seven hours deep simply to speak to somebody,” Dunham stated.
Caught in Chicago, they had been in a position to get a resort room, however it will take virtually two days to discover a rental automotive. Lastly, he acquired a automotive and drove from Chicago to Plano.
Dunham has misplaced about $2,00zero in unreimbursed journey bills.
“For the rental automotive, the 2 resort nights and the meals. They had been very modest meals like sharing a pizza with my son,” she stated.
When the 2 lastly acquired dwelling to Plano, Dunham submitted his receipts for reimbursement the following day, which the airline promised for affordable bills.
Three weeks later, he obtained the airline’s supply for 25,00zero Fast Rewards factors and nothing about his refund.
“There are not any indications of what’s going to occur,” he stated.
The airline has despatched communication that they’re engaged on the difficulty and have reimbursed many others.
Dunham says he understands some delay, however is pissed off by the very restricted info.
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“They had been attempting to catch the individuals who had been stranded. So I used to be second fiddle, and I get it,” she stated. “You got here out with two or three apologies and stated you’d maintain this. What is going on on?”
FOX four reached out to a Southwest Airways spokesperson for particular touch upon Dunham’s case and has not heard again.
However Dunham says that regardless of this fumble, he is nonetheless a fan.
“I’d fly Southwest once more,” he stated. “This was a nightmare, however usually they’re excellent and work on time.”
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