Score Southwest’s response to the week-long collapse
After Southwest canceled hundreds of flights and passengers scrambled to search out new methods to get to their locations, LiveNOW talks about how the airline dealt with a week-long journey nightmare.
DALLAS – Southwest Airways is providing a brand new “goodwill gesture” to some prospects who have been affected by final week’s journey chaos.
The airline confirmed to FOX Tv Stations that “considerably impacted prospects” whose flights have been scheduled to function between Christmas Eve and January 2, 2023, however have been canceled or delayed greater than three hours, will obtain 25,000 Fast Rewards factors for every paid ticket. flyer in your reservation.
“We have disrupted a lot of our prospects’ journey and trip plans, and we’re very sorry,” a Southwest spokesperson informed FOX. “We have now a protracted and proud 51-year historical past of assembly our prospects’ expectations and connecting them to essential moments of their lives. However we’re not good, and once we fall brief, our objective is to do the best factor. We actually hope prospects Please settle for this gesture within the spirit meant, together with our honest apologies, as we’re dedicated to assembly your expectations and regaining your belief in Southwest Airways.”
In accordance with the airline, the factors are equal to a base fare redemption worth of greater than $300 and are added to buyer refunds and refunds on flights and incidentals associated to your current journey interruption.
Journey professional weighs in on Southwest debacle
FOX LiveNOW Josh Breslow spoke with Lee Abbamonte, a person who has been to each nation on the earth, in regards to the Southwest Airways mess.
“As we embark on the journey to rebuild the religion, loyalty and belief of our prospects, we all know we’ve got lots of work to do,” the spokesperson continued. “It is an thrilling pursuit, and our Southwest household has by no means been extra dedicated to the all-important crucial of serving our prospects with heat hospitality and reliability.”
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Southwest mentioned there are a number of high-priority efforts presently underway to assist its affected prospects, together with processing refunds for canceled flights, reimbursing prospects for irregular operations-related bills and reuniting prospects with their baggage.
Enterprise professional talks about the way forward for Southwest Airways
Will this vacation catastrophe have an effect on the way forward for Southwest Airways? Darrin Duber-Smith, a tenured professor of promoting on the College of Denver Faculty of Enterprise, joined FOX’s Josh Breslow’s LiveNOW to interrupt it down.
On Tuesday, the airline reported “strong progress” with a system completion price of 99.1% from December 30 to January 1. .”
Final week, Southwest struggled to recuperate after being overwhelmed by a winter storm that left a whole lot of pilots and flight attendants stranded unable to function flights.
It’s probably that nicely over 1 million passengers have been affected. Southwest has canceled greater than 13,000 flights since its collapse started on December 22.
This story was reported from Los Angeles.