In Could 2024, Sonos launched a completely rebuilt and revised cell utility for Android and iOS. The brand new software program has been meant to enhance the efficiency, make the applying really feel extra customizable and permit new features sooner or later. However the clients instantly complained about numerous bugs, the efficiency of the degraded sound and options which have disappeared.
The controversy really torpeded Sonos’s popularity with many purchasers. Within the months of the time, Sonos labored to regain his confidence, to handle the issues with the redesigned utility and to revive features that weren’t at launch. The corporate has not but totally recovered from its large mistake. On January 13, 2025, Sonos introduced that CEO Patrick Spence will quit after he couldn’t return issues.