Roku is investigating the studies of washed shade customers when transmitting HDR content material from Disney Plus, in line with a wire on the Roku drawback monitoring board. Nevertheless, the issue appears to beat this, affecting virtually any app for Roku TVs, suggests feedback on wire within the final week. The issue appears to be associated to a latest Roku software program replace.
A neighborhood moderator known as Rokuemmanuel-D writes in a Thursday, the corporate “investigates the Disney Plus HDR content material that has been washed after latest replace” and asks the neighborhood members to share examples and particulars about what content material is affected, what tv mannequin they’ve and which model of software program they’re.
The primary few feedback report solely the issue in Disney Plus and solely on TCL TVs, customers saying that app menus and that colours are okay in non-HDR content material. However, as a consumer exhibits within the above Disney Plus Present Andorra Taken from two completely different TVs, usually vibrant colours have taken a grey pal.
Subsequent feedback report the identical points with YouTube TV, Netflix, Apple TV Plus, Amazon Prime Video and others. One stated they noticed the issue with their TV Roku, the Hisense model, somewhat than a TCL mannequin. The identical individual reported HDR who labored effectively over HDMI from PS5, whereas one other stated that the sign of their 4K Blu-ray participant appeared good, which entails the issue is proscribed to Roku streaming, somewhat than the deeper issues of the TV firmware. Folks within the wire stated that their TVs – Hisense and TCL – have been on the Roku software program model 14.5.
The washed or flat colours can already be an issue when watching the HDR content material on a TV that’s not brilliant sufficient to provide a very good HDR picture was why I finished the characteristic on the outdated, low-cost TCL Roku TV that I as soon as held. However these studies describe one thing past that, with Roku producing desaturated pictures, virtually black and white, when HDR is on. It isn’t clear how widespread the issue is, however there are latest Reddit threads that appear to match the bill, mentioning a grey or black and white picture that doesn’t have an effect on the menus of streaming functions.
Roku didn’t reply instantly to Vertathe remark request.