Rediscover Journey has relaunched, promising even larger and higher issues for its journey enterprise companions… like VIP buyer experiences for occasions like Taylor Swift concert events (and we all know how fashionable these are).
Based as Rediscovering Australia through the pandemic by Chris Watson (of Chris Watson Journey), the corporate advanced to grow to be Rediscover Journey Group when Watson was joined by journey business veterans and previous associates Walter Nand (Distinctive Cruises), Andrew Minto (House and Afar Journey) and Narelle Prepare dinner (Subsequent Travels).
Now, Rediscover Journey has honed its intensive vary of wholesale merchandise into six pillars, which kind the premise of its relaunch: music, theatre, metropolis stays, resort breaks, wellness and distinctive cruises.
At its relaunch occasion in Sydney, Rediscover Journey basic supervisor Walter Nand mentioned Automobile It had taken a number of months of cautious planning and strategizing to “get to the place we are actually.”
“As soon as we had been clear in regards to the six pillars of our merchandise, every part fell into place from there and what we do was very clearly outlined,” he mentioned.
With the relaunch, Nand hopes advisors know precisely what they provide.
A type of providers is VIP music experiences, that are included in Rediscover Music.
Talking on the Sydney occasion, Chris Watson mentioned the group will get their tickets earlier than they go on sale.
“We’ve nice contracts and relationships with promoters and that's how we get our tickets,” he defined. “When Billy Joel got here, we had 1,000 tickets.”
After which there are entries for Pink, Coldplay and, after all, Taylor Swift.
“When Taylor was going loopy, we had 150 tickets that weren't bought out but,” mentioned Andrew Minto, commenting on how Rediscover was sitting on a gold mine whereas “each story on A Present Affair and The Undertaking… was about individuals who had been desperately attempting to achieve [Swift] Tickets”.
Nand mentioned Automobile“What I like about that program is that journey brokers normally can't purchase these containers themselves, however they will ship VIP shoppers and we'll handle them.”
“To allow them to present that VIP expertise and we'll deal with them like they're your prospects.”
And it assures brokers that their prospects will stay their prospects.
“We’re merely Rediscover, we’re wholesalers at coronary heart,” he mentioned.
“What I like in regards to the firm is that Chris, Andrew and Narelle nonetheless have their retail businesses.
“In order that they're working them and I'm working Rediscover. What that does is, wherever their ache factors are, wherever their weak factors are… they move it on to me and that's what we attempt to clear up.”
Nand says the corporate has addressed a type of complications for journey advisors.
“One of many greatest issues when folks journey overseas is one thing so simple as transfers after they arrive on the airport, which is the most important downside of just about all of the journey brokers I’ve spoken to,” Nand mentioned.
“So one thing that you simply don't earn cash from however that may damage your whole trip. “We’ve resolved that concern with the corporate we’ve a contract with now.”
In keeping with Walter, that firm will ship prospects an SMS “whereas they’re within the air” detailing their pick-up on the airport. They’ll then notify Rediscover as quickly because the shoppers have been collected. So no extra cellphone calls from indignant prospects at airports that haven’t been answered.
Elsewhere, Nand is speaking about remixing luxurious barge holidays in addition to Mekong River experiences with Heritage Line for its Rediscover Distinctive Cruises providing. The group can even have “large information” for its wellness proposal within the coming months.
Moreover, Rediscover has modified its emblem and up to date your web site “to replicate our six pillars.”
“We’ve additionally partnered with Tour Atlas. All of our merchandise shall be uploaded there… so the journey advisors can go on to Tour Atlas, see every part we’ve after which contact us and make that reservation,” he defined.
“You too can suggest our web site to your shoppers as a result of we don’t settle for direct reservations. So the primary dialog we’ve with anybody who calls straight is, “Do you’ve a daily journey agent?” And we despatched them again there.”
Supported by launch companions Journey South USA, San Francisco Journey, The Status Assortment, A-Rosa Cruises and Le Passage to India, the relaunch occasion featured a featured efficiency by nation music star Darren Cogan, dancers costumed can-can dancers and plenty of journey advisors and suppliers. .