Wyze homeowners with safety cameras, dashcams and different sensible house units are reporting this morning that they’ll't entry them and that its apps are returning error messages. Customers on the Wyze Discord are reporting that the issues began as early as four:00 a.m. ET, and reviews of the issue have been widespread by 6:00 a.m. ET, in keeping with Down Detector.
In Wyze discussion board posts concerning the service outage, customers say they’ll't hook up with their safety cameras by means of the app. The cameras look like offline and customers can not management their units by means of the app. Others say their apps crash or units disappear from their accounts.
Wyze didn’t instantly reply to a request for remark or particulars on the reason for the difficulty, however an replace on its customer support discussion board signifies that the corporate is conscious and looking out into it as of 9:31 AM ET.
We’re at present receiving reviews of offline units and issue connecting. We’re at present wanting into the difficulty and can have an replace as quickly as we now have extra data. Thanks in your endurance.
Whereas some messages to customers from customer support blame a difficulty with a “accomplice service,” AWS is at present not reporting any outages.
Wyze makes common house safety units, nevertheless it has had privateness incidents previously. In 2023, some customers reported having the ability to see digicam feeds from different individuals's units, which Wyze blamed on an internet cache problem. In that case, customers mentioned their very own units disappeared and have been changed with another person's — together with streams that confirmed the within of strangers' properties.