PLANO, TX – On Tuesday, FOX four client reporter Steve Noviello broke the story of a Plano man who had been attempting for weeks to get reimbursed for 1000’s of in additional journey bills after being stranded by every thing malfunctioning. the Southwest Airways system in December.
A day later, that refund cash, and extra, is on its means.
When Noviello first contacted Southwest Airways about Dan Dunham and the request he filed in December for reimbursement for journey bills he incurred after being stranded together with his son in Chicago throughout the Southwest Airways system failure, they weren’t acquired response.
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However after our story aired, Dunham received a response from Southwest and the cash is on the best way.
He advised FOX four that he was annoyed by what he known as a scarcity of communication from the airline.
Dunham acquired e mail updates apologizing and promising outcomes, however after three weeks, it by no means got here.
He misplaced about $2,00zero after having to hire a lodge room and a automobile to drive from Chicago to Dallas when he and his son have been caught there throughout the Southwest blackout.
Dunham acquired a really detailed private replace with data particular to her case after her story aired on FOX four.
The airline is reimbursing lots of of in canceled flights for Dunham and her son, and can also be reimbursing her for greater than $1,500 in incidental journey bills, which is the complete quantity she had documented with receipts when she filed her declare.
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In what Southwest calls a “goodwill gesture,” in addition they issued $400 in coupons for use at Southwest sooner or later.
As we talked about in our authentic story, that can go well with this household very nicely, as they stated they may proceed to be Southwestern prospects regardless of this failure.