ORLANDO – The way forward for main care and the way retailers are disrupting the brick-and-mortar expertise was the main target of a fireplace chat between Dr. Amy Compton-Phillips, govt medical director at Press Ganey and Sashi Moodley, chief medical officer at Walgreens.
Phillips, former president of Medical Care at Windfall St. Joseph Well being, delved into the distinction between conventional main care suppliers and what retailers like Walgreens provide sufferers in the course of the session, “How Healthcare Disruptors Are Altering the panorama”.
Moodley stated he envisions a future through which Walgreens prospects who use its MedExpres healthcare clinics and pressing care facilities in Arkansas, Delaware, Maryland, Massachusetts, Minnesota, Pennsylvania, Texas, Virginia and West Virginia will change into sufferers. eternally.
“We don't need to personal hospitals,” Moodley stated. “That's the place we actually need to accomplice. We predict we may be that connective tissue to carry methods collectively.”
Compton-Phillips stated medical doctors use EHR as connective tissue to hyperlink sufferers to care.
What if, he requested, a shopper goes to the Walgreens clinic for a headache that seems to be a mind tumor?
“How are you integrating with well being methods in order that care seems steady?” she stated.
Moodley stated it relies on how a affected person enters the system, whether or not via VillageMD or Shields, a specialty pharmacy that makes use of the well being system's EHRs. She admits there are loopholes.
“We nonetheless use eFax,” he stated.
“Most sufferers go to the pharmacy for low-acuity wants,” Moodley stated. “Now we're making an attempt to create a extra seamless expertise.”
Sufferers with continual diseases will want that interdisciplinary care crew, he stated. However value-based care will drive the course of who pays for care.
“I don't suppose we need to exchange main care,” Moodley stated, however added that main care is struggling. “We take into account ourselves an organization that enhances and augments main care.”
Moodley stated: “We already work with well being methods in a partnership method. Now we are attempting to go deeper. In 5 years, will probably be a real healthcare vacation spot. We made the investments, making an attempt to make the mannequin extra accomplice of care in your healthcare journey.
What sufferers need will assist decide the course of care.
“Sufferers,” Compton-Phillips stated, “need wonderful well being and compassionate care that may be simply delivered.”
Electronic mail the author: SMorse@himss.org
“.