Samsung redesign their service facilities to enhance your smartphone customer support. This variation will create a easy course of from gross sales providers, strengthening Samsung’s post-selling help, with an emphasis on buyer care. The modernized facilities may have couch chairs with constructed -in wi-fi loading, creating an area much like a salon. The redesigned accent partitions will show Samsung’s habits, and the large digital screens will current the most recent merchandise for an interactive expertise.
The service facilities will current devoted kiosks that may assist clients join with help specialists, discover new merchandise and see about presents and reductions. Prospects will be capable to schedule visits prematurely via a web-based assembly system, decreasing the ready time.
Samsung, in a press launch, stated “designed to offer an built-in Omni-Channel expertise, transformed service facilities incorporate superior digitized processes to fulfill expectations within the evolution of younger and dynamic clients.”
“Not solely does it boast of a various product portfolio, but in addition lead the trail in technological innovation with superior diagnostic instruments that detect issues with the accuracy of the motion level,” added.
Sunil Cutinha, VP, buyer satisfaction, Samsung India He stated “over the many years, we’ve got expanded a sturdy community of service facilities to help our current purchasers, which is concomitant for the wants of our gross sales companions. As customers’ expectations evolve day-after-day, we wished to remodel these areas by infusing youthful and environment friendly design parts to make them extra enticing, considering the normal wants of consumers. On the middle of that is Samsung’s dedication to present its clients a premium expertise. ”
Samsung has over three,00zero contact factors in India, together with service facilities, resident engineers and assortment factors. The redesigned service facilities will likely be launched in phases from the important thing cities.