Google Maps customers have not too long ago complained in locations like Reddit that their chronology information – the historic registration of the appliance the place that they had been – disappeared. Now, Google has confirmed that it has by chance deleted information and that anybody didn’t use Google Cloud backup will not be fortunate.
Google spokesman Genevieve Park offered this assertion in an E -E-mail to Verta:
I briefly skilled a technical drawback that prompted the deletion of chronology information for some folks. Nearly everybody with the reserve kids of the encrypted chronology will be capable to restore their information; Sadly, those that didn’t have activated reserve kids won’t be able to get better the misplaced information.
In a Reddit Posting Posting Android authority Join, customers reported that they’ve obtained an identical assertion in a E -mail from Google, which included directions for information restoration for many who have activated the cloud reserve operate. To see whether it is began for you, faucet the consumer icon within the iOS or Android Google Maps app, then “your chronology” And search for a cloud icon with an arrow inside (on) or with a line by means of it (off). You may contact the icon to vary the backup settings.
Google warned on customers final summer time to go on the machine for Google Maps location information. This meant that you may comply with the historical past of the placement of your maps, with out being adopted on Google servers, which is superb for confidentiality, however has the danger of out of the blue disappearing, because the “technical drawback” of Google reveals. And, sadly, whereas Google Maps means that you can export the information of the placement historical past in a file, Google directions for the restoration of chronology information embody any apparent methods to reimport the information that doesn’t contain cloud backup servers.
Replace March 23: Up to date with affirmation from Google spokesman, Genevieve Park.