The enterprise course of outsourcing firm purchased Intelenet from India final yr in an settlement price roughly $ 1 billion, to develop its digital enterprise and its gives.
"We don't have a aim, however the market is rising and we might double the workforce within the coming years," mentioned Singh.
Teleperformance can also be in search of smaller cities in India to increase its operations, he added.
Usually, the corporate has about 300,000 workers, of which 75,000 are in India, and its income grows by greater than eight% year-over-year.
"We didn't have sufficient scale in India earlier than the acquisition and Intelenet additionally boosted our digital choices," mentioned Julien, who based Teleperformance over 40 years in the past.
The corporate is among the largest enterprise course of outsourcing corporations on the planet with greater than $ 5 billion in income.
The contact middle market was present process consolidation, however Teleperfomance wouldn’t purchase just by scale, Julien mentioned.
“It is senseless to purchase corporations that do what we do, however not so properly. We shouldn’t have time to unravel issues in different corporations. We are going to purchase for capacities or to acquire new strains of enterprise, ”he mentioned.
Previous to its acquisition of Intelenet, Teleperformance had purchased the US and Philippine enterprise of the BPO Aegis firm.
Whereas there was concern that expertise would disrupt contact middle corporations, in actuality, expertise had created considerably new enterprise alternatives, corresponding to moderating content material for social networks, whereas automating some duties had left Free brokers to concentrate on the consumer, Julien mentioned.